– What type of leather do you use?
We only use premium full-grain leather, the highest grade of leather available. It is durable, ages beautifully, and develops a natural patina over time. Each piece of leather we choose is carefully inspected to ensure quality and longevity.
– Are your leathers responsibly sourced?
Yes. All of our leathers are by-products of the food industry, sourced from reputable tanneries. We strongly oppose animal cruelty and only work with partners who share our values of responsibility and sustainability.
– Are your products 100% handmade?
Yes. Every wallet, bag, and accessory is individually handcrafted by our skilled artisans. From cutting to stitching, each step reflects attention to detail and traditional craftsmanship.
– Do you offer gift wrapping?
Yes. All of our products are beautifully packaged and gift-ready, and we also offer optional premium gift wrapping for special occasions.
– Can I personalise my product?
Absolutely. We offer laser engraving and foil embossing (gold, silver, or black) to personalise your items. Personalisation may require an additional fee.
– How long do customised products take to ship?
We aim to dispatch customised orders within 1–3 business days, depending on the complexity of the request and order volume.
– Will the product I receive look the same as the photos?
Yes. We photograph our products to be as accurate as possible. However, as leather is a natural material, small variations in grain or tone may occur—this makes each piece unique.
– Could there be colour differences between the screen and the product?
Slight variations are possible due to different screen settings, brightness, and resolutions. We always work to minimise these differences by using professional photography and editing.
– Are your products free from defects?
We carry out strict quality control for every product before shipping. Since our goods are handmade from natural leather, minor marks or texture differences should not be seen as defects but rather as part of their natural charm.
– Are all orders tracked?
Yes, all orders come with a tracking number. You can find it in your shipping confirmation email and follow your package directly on the courier’s website.
– Do you ship worldwide?
Yes, we ship worldwide from Guangzhou, China.
– Do I pay for delivery charges?
We offer Free Standard Worldwide Delivery on all orders. Express delivery upgrades are available at checkout for faster service.
– Which couriers do you use?
We primarily use trusted couriers such as DHL, FedEx, UPS, yunexpress, and China Post EMS. Depending on your location and order size, we may occasionally select another courier to ensure faster and more reliable delivery.
– Do you offer express delivery services?
Yes. Express delivery typically arrives within 3–7 business days, depending on the destination. Costs are calculated at checkout.
– How long do you take to prepare and dispatch an order?
Standard products: usually dispatched within 1–2 business days.
Personalised/customised products: usually dispatched within 2–4 business days depending on order complexity.
– How long will my order take to arrive?
Standard international shipping: approx. 7–14 business days for U.S. & Europe.
Other regions: approx. 10–20 business days.
Delivery times may vary due to customs clearance, public holidays, or local courier delays.
– Will I need to pay customs duties or import taxes?
U.S. customers: Orders below USD $800 are generally duty-free.
EU customers: Duties and VAT may apply depending on local regulations.
Other countries: Import taxes may apply. We cannot cover these costs, as they are determined by local customs authorities.
– Why do you sometimes charge duties/taxes at checkout?
For certain destinations, we may include duties and taxes at checkout to ensure faster delivery and avoid unexpected fees on arrival.
– What happens if I’m not at home when my order arrives?
The courier will usually leave a note or contact you for redelivery. Most couriers attempt delivery multiple times at no additional cost.
– What if my tracking shows “delivered” but I haven’t received it?
Please first check with your household members or neighbors, as couriers may leave parcels in safe places. If you still cannot locate your order, contact us immediately at hello@nomoleather.com
and we’ll assist you.
– Can I change my order after placing it?
Yes, you can change or cancel your order before it has been dispatched. Please email us as soon as possible at hello@nomoleather.com
. Once your order is shipped, we cannot recall it, but you may return it after receiving.
– Do you deliver to P.O. boxes or military addresses?
Unfortunately, we cannot deliver to P.O. boxes, APO, or BFPO addresses at this time.
– How many days do I have to return an item?
We offer a 60 days return policy for refunds and exchanges.
– Can I return customised or personalised products?
Unfortunately, personalised or customised items cannot be returned, unless they arrive damaged or defective.
– Can I send you products for repairs after the warranty period has passed?
Yes, we are here to help, if you accidentally damaged your product or it developed a fault after years of use and wish for us to repair it, we will be happy to give it a go and help make it right again.
– Can I cancel my order?
Yes, you can cancel your order before it has been dispatched, once it’s been dispatched you will need to wait for your order to be delivered and then return it back to us.
– How do I return an item?
Returning an item is easy, simply go to our Returns Portal and start your return there, you will have lots of options to make it all smooth and easy.
– Do I need proof of purchase to send back a return?
We may occasionally ask for proof of purchase if we can’t find you in our system.
– Do you offer a collections service for my returns?
Yes, this can be requested through our returns portal, we will calculate how much it would be and send you an email with further information.
– Do I have to pay for the returns?
Yes, the customer is responsible for the cost of returning an item unless we have in error sent out the wrong item, in which case we will reimburse the customer for the cost of returns.
– How do I get a refund?
Make a request through our Returns Portal, follow the instructions and send your product back to us, is very easy. Once we receive it, we will quality check it and if it’s all good we will issue you with your refund to the same payment method you used.
– How long does it take for a refund to reach my account?
A refund will reach your account within 5 business days after we have issued it, this time may vary depending on your bank or building society.
– Will I be notified when the refund is issued?
Yes, we will notify you by email or telephone when we have issued you with your refund.
– What happens if I send back a used item?
We do not accept returns of used items, and we will return it back to you at your own expense.
– What happens if I send an item back without prior authorisation?
We do not accept returns that have not been authorised by us, and will return it back to you at your own expense. Please see our Returns Procedure for further details on how to return an item.
– What happens if I send my return to a different address?
Please be sure to follow our instructions as we cannot accept returns and/or refund orders that have not been received at the correct address.
– What happens if I have a faulty item?
In the highly unlikely event that your goods develop a fault, you need to email us immediately. We will ask you for photos to further assess the issue and take it from there. Worry not, we will do our best to help and make things right.
– Do I pay delivery charges on faulty items?
No, after we approve the return, we will either send you a prepaid return label to ship the item back to us, or reimburse your cost of returning the item.
– How long is the warranty valid for?
The limited warranty is valid for 1 year starting from the date of receipt. Please note, any self-alterations/repairs and third party alterations/repairs may invalidate your warranty.
– What happens if my product develops a fault after the warranty period?
Please email us with pictures of the faults and we will do our very best to help out in any way that we can.
– Can I send you products for repairs after the warranty period has passed?
Yes, we are here to help, if you accidentally damaged your product or it developed a fault after years of use and wish for us to repair it, we will be happy to give it a go and help make it right again.
– What can you offer me with the warranty of my product?
We will assess the situation and at our discretion offer you a repair, a full or partial refund, an exchange or replace your item like-for-like, store credit or voucher, dependent in what is best in the circumstances.
– What is covered by the warranty?
Your warranty will cover any material or craftsmanship faults.
– What is not covered by the warranty?
Some of things not covered by our warranty include, but are not limited to: misuse or neglect, normal wear and tear, accidents, exposure to extreme conditions, acids, ink, oils, solvents, water or malicious damage.
– Do I pay for postage if I am returning something to you under my warranty?
No, we will either send you a prepaid returns label or reimburse your returns costs.
– Does your store offer any coupons or promotions?
Yes! Sign up to our newsletters and receive a 15% off your first order and be the first to know about new releases, offers and cool stuff. We promise not to spam you.
– Are the prices shown the final total price of the product?
Yes, if you see a discounted price, that’s what you will pay.
– Can I use more than 1 discount code at a time?
Unfortunately our system only allows for the use of 1 discount code per order.
– Do you offer discounts for large or promotional orders?
Yes, please email us and we will be happy to draft you an offer.
– Do you offer discounts for corporate, large or promotional orders?
Yes, please email us with all your particulars and we will be happy to send you an offer.
– How long would it take to have an offer from you?
Depending on the complexity of your request, we may take anywhere from 1 hour to 1 business day to send you all the information.
– Are large or promotional orders customisable?
Yes, we can add or remove details from our products, change colours or materials, add logos and even make new products from scratch following your specifications and drawings.
– Could I order some of your products with my logo or employee names?
Yes, this is very common, please email us with your project and we will make sure it’s perfect for the occasion.
– Could I order products designed by me for a one off occasion?
Absolutely, send us your drawings or specs sheets and we can send you a proposal.
– Do you have a minimum order quantity?
Not really, we accept orders of all sizes from small and big businesses across the globe.
– Do you only work with big corporations?
No, we work with customers of all sizes, from luxury hotels and big tech giants to wedding planners, banks, solopreneurs, startups, HR departments, chefs, small marketing agencies and more.
– How long does it take to make large or promotional orders?
Depending on the complexity of your order, we can take anywhere from 1 day to make your goods all the way to 4 weeks. It really depends on your order.